Shipping Policy
Upon receipt, opening, wearing, or use of a package, we regret to inform you that returns and refunds will not be accepted. Exceptions to this policy will only be considered in the event that customers receive incorrect orders, wherein discrepancies such as size, color, or a significant deviation from the item description are identified. This will only result in an exchange of the item.
For the purpose of identification confirmation, customers are required to furnish a receipt that corresponds with the provided name and address details. Customers must submit an image of the damaged item for evaluation. Our team will assess the condition and determine if a return is required.
We accept returns within 30 days of purchase. Items must be in their original condition with tags attached for the exchange to be accepted.
How Long Does it Take to Ship?
Upon order placement, a confirmation number will be promptly dispatched to the customer within 48 hours. Subsequent to confirmation, the process of preparation, packaging, and shipping is estimated to be completed within 7-14 business days.
FAQ
How do I complete the payment?
Saint Royaume welcomes the following payment options for online store transactions: Visa, Mastercard, American Express, Discover, Paypal, and Apple Pay. When proceeding with the payment, kindly verify that your billing address matches the one specified on your credit card statement.
How do I track my order?
Upon successful processing of a customer's order, an email will be dispatched containing the confirmation number and/or order number, along with the respective tracking information for their item.
Do you have a physical store?
No, we do not currently have a physical store. We operate solely online.